Update general customer information – COVID-19

Valued customers,

The spread of the pandemic has the world firmly in its grip. We very much hope that you as a company and all your employees will not be affected by cases of illness or closure. The health of all people is now more important than ever.

The global economic situation is also very important and we at Würth Elektronik eiSos are doing our best to maintain normal business operations as far as possible. All employees with the possibility of mobile working are located in the home office and can be reached by you as a customer via the normal communication channels. We ask for your understanding, if there might be some noise or a loss of quality in communication at one place or another.

Our global warehousing and logistics locations are stable and can ensure the smooth processing of your orders. We have also introduced special safeguards in these departments to ensure that separate shifts are available at all times.

Now that the restrictions in China are declining but unfortunately still tense, there are still restrictions in personnel capacity, raw material procurement and above all in global logistics. In the latter area in particular, like all companies, we are currently faced with the challenge that logistics capacities are very tight and freight prices are very high. Our global supply chain management team is in very close contact with our global service providers and partners in order to use the best possible conditions and routes for you as our customer to ensure the smoothest possible flow of goods.

Following the massive closures in China, other countries in Asia are currently still affected by official regulations, some of which extend to plant closures. We do our utmost to offer reasonable alternatives and use all available means to procure the products you need. However, we have to admit, that in individual cases there will be delays in delivery and ask you to take this into account in your internal planning.

In concrete situations, please contact our responsible colleagues in the sales department.